We’re Here to Make Things Right
At ShaynaWays, your satisfaction is important to us. If you’re not completely happy with your order, we offer a straightforward return and refund process to ensure a smooth experience.
Return Window
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be:
In unused and original condition
In its original packaging
Accompanied by proof of purchase
How to Request a Return
To initiate a return, please email us at:
Include your order number, reason for return, and any relevant details. Our team will respond with the next steps and instructions.
Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval status. If your return is approved:
Refunds will be processed in cash only
Refunds may be arranged through in-person collection or another agreed method, depending on your location
We do not offer digital or card refunds.
Non-Returnable Items
Some items may not be eligible for return, including:
Customized or personalized products
Final sale or clearance items
Items showing signs of use or damage not caused by delivery
Cancellations
Orders can be cancelled if requested before dispatch. Once an order is shipped, cancellation is not guaranteed.
Need Help?
For questions about returns, refunds, or product issues, contact our support team at:
We’re committed to ensuring a fair and friendly experience every time you shop with us.